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At Bluebat we believe that we have created a website which contains all of
the information which you would ever need to make a purchase, or answer a query
you may have about our service. Found below is a comprehensive archive of
answers to the questions which we have been asked previously by our visitors
and customers.
Additionally, at the bottom of every page, you will find links to specific
information about us, our delivery and returns
policies, terms & conditions and privacy policy,
after sales warranties, frequently asked questions
and of course, ways to contact us.
We endeavour to supply as much product information as we can to help you
reach your decision. However, we accept that we cant know everything about
every one of the almost 10,000 products we sell, so we do suggest that if you
have a technical question it is always best to speak to the manufacturer
directly first, and have provided you with website links to many of the major
manufacturers at the bottom of our Contact Us page.
Where
are your products from?
All of our products are sourced within the UK and as such are provided with
UK specific connection cables and operating manuals.
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Are
your stocks figures accurate?
Our stock figures are revised continually at periods throughout the day. In addition
your order will be subject to a final real-time stock check before we accept
payment for your goods.
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Are
your prices up to date?
Our prices may be reviewed daily or more frequently if necessary. All prices
include VAT (where applicable) at the current rates. We reserve the right to
express the price both inclusive and exclusive of VAT.
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What
methods of payment do you accept?
We accept all leading credit/debit cards, however, there may be some
restrictions in our acceptance of credit cards issued in countries and
territories outside of the UK.
Regretably, we aren't able to accept personal cheques and postal orders as a
method of payment for goods.
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Do
you offer a Price Match facility?
We make every effort to offer the most competitive prices possible on all of
our products, therefore we are unable to offer any type of facility to 'Price
Match' any of our competitors prices. We prefer to pass the cost of
administering such schemes on to our customers with competitive prices on all
of our product range.
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Where
can I find more technical product information?
We make every effort to provide comprehensive product information alongside
all of our listed products. However, we accept that we cant know everything
about every one of the almost 10,000 products we sell, so we do suggest that if
you have a technical question it is always best to speak to the manufacturer
directly first, and have provided you with website links to many of the major
manufacturers at the bottom of our Contact Us
page.
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Do
all products come with a Manufacturers Warranty?
All of our products are supplied with the specific manufacturers warranty.
Details of these specific warranty periods are best obtained from the
manufacturer directly if you are in any doubt as to their length.
In addition, some manufacturers will offer extended warranties as part of
their own product offering. Specific details of any extended warranties can be
found by searching our website under that particular manufacturer.
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Buying
a mobile phone from bluebatphones.com
Through a partner, but under the name of bluebatphones.com, we offer our
visitors and customers selected offers on mobile phones, contracts and
accessories. By entering into any contract through the website www.bluebatphones.com
you are entering into a contract with our partner who may operate under their
own Terms & Conditions, which are accessible from the website.
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Where will you ship my order from?
At Bluebat we despatch orders from a network of suppliers across the UK. In some
cases you may receive individual items from your order in separate deliveries.
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Can
I collect my order from you?
Regrettably, we are unavailable to offer a collection facility for your
order. However, if you are in need of your order urgently we do provide a next
day delivery service.
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Who
do you use to deliver orders?
In the majority of cases we will use either Initial City Link or Royal Mail
to deliver your order. However, we reserve the right to use an alternative
courier service to these, particularly where items ordered are bulky and may
require specialist handling.
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How
long will it take to receive my order?
Our standard delivery promise is to deliver to your chosen address within 3
to 5 working days.
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What
are your charges for delivery?
Prices for our standard delivery service to the majority of mainland UK
postcodes is 4.89 ex vat (5.75 inc vat)
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What
if I want my order quickly?
For urgent mainland UK orders we offer a next business day delivery service
or Saturday delivery option, providing the order is received before 4pm. The
prices for these services in UK mainland areas are:
|
Next Day * (no specified
time)
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Saturday ** (no specified
time)
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7.65 ex vat
8.99 inc vat
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27.99 ex vat
32.89 inc vat
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Note - Next day delivery service
* Orders placed before 4.00pm Friday will be delivered on Monday.
* Orders placed after 4.00pm Friday, Saturday or Sunday will be delivered on
Tuesday.
Note - Saturday delivery service
** Orders placed before 4.00pm Friday will be delivered on Saturday.
** Orders placed after 4.00pm Friday will be delivered the following Saturday.
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Can
you deliver to an address outside of the UK?
As a UK retailer we do not offer the facility for delivery outside of the UK
regions mentioned above.
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Do
you deliver to BFPO addresses?
Unfortunately our main courier does not deliver to BFPO addresses, therefore
we are unable to offer our customers this facility.
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When
may I return a product to you?
We may accept an item which you have ordered from us returned for the
following reasons:
- The product was faulty upon delivery
- The product was damaged upon delivery
- The product has developed a fault within the
manufacturers warranty period
- The product is unsuitable for another reason, has not
been used and is returned within 7 working days of you receiving it
Certain conditions may relate to these situations, please see below for
further details.
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My product was faulty on arrival
If your product was faulty on arrival, and no more than 48 hours has elapsed
since you took delivery of your order, we would ask you to advise us of the
fault using our Returns Form and then await further
contact from us with a RMA number.
Once you have received a RMA number from us, please re-package the product
in the original packaging and in appropriate outer packaging to ensure no
further damage results in transit, making sure to include all of the supplied
accessories, documentation and also any promotional or free items which were
included with the purchase of the product.
We will arrange for the faulty item to be collected from you, at your
convenience and at our cost. We will then test the product and once the fault
has been verified we will issue a full refund of the cost of your order via
your initial payment method.
Note that if a returned product is not verified as faulty then we
will return the item to you and you will be liable for the cost of this
delivery.
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It
is less than 28 days since I received my product from you
If your product has developed a fault within 28 days of the date on which
you took delivery, then you are entitled to a full refund of the cost of the
item.
We would ask you to advise us of the fault using our Returns Form and then await further
contact from us with a RMA number. Once you have received a RMA number from us,
please re-package the product in the original packaging making sure to include
all of the supplied accessories, documentation and also any promotional or free
items which were included with the purchase of the product.
Please package the product carefully in appropriate outer packaging to
ensure no further damage results in transit, and return to us at the postal
address found on our Contact Us page. We strongly
recommend that you make use of a recorded and insured postal service.
We will then test the product and once the fault has been verified we will
arrange a repair of the product or replacement.
Note that if a returned product is not verified as faulty then we
will return the item to you and you will be liable for the cost of this
delivery.
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It
is more than 28 days since I received my product from you
If your product has developed a fault after more than 28 days of the date on
which you took delivery, then provided your product is within its warranty
period, you may be entitled to have the product repaired under warranty.
Bluebat do not operate an in-house repair facility, therefore we will have
to return the faulty product to the specific manufacturer and communicate their
response to you. This method of dealing with the warranty claim invariably
delays the return of your repaired product to you and can take up to 6 weeks!
In most cases Manufacturers will provide a complete on-site service to deal
with warranty claims from the general public. Dealing with your claim in this
way will not affect your legal rights and can reduce the time in which it takes
to return your item to you by half! We recommend that you make use of this
facility in order to have your claim dealt with speedily. You may wish to refer
to the Helpline for the Manufacturer of your product for further clarification.
We have provided you with website links to many of the major manufacturers at
the bottom of our Contact Us
page.
If you still wish us to deal with your warranty claim then we would ask you
to advise us of the fault using our Returns Form and then await further
contact from us with a RMA number. Once you have received a RMA number from us,
please re-package the product in the original packaging and/or in appropriate
packaging to ensure no further damage results in transit, making sure to
include all of the supplied accessories, documentation and also any promotional
or free items which were included with the purchase of the product.
At your expense, please send the product to us at the postal address found
on our Contact Us page. We strongly
recommend that you make use of a recorded and insured postal service. We
will forward it on to the Manufacturer on your behalf. Upon receiving your
repaired product from the Manufacturer we will forward it to you at our expense.
This complete process may take up to 6 weeks!
Note that if a returned product is not verified as faulty then we
will return the item to you and you will be liable for the cost of this
delivery.
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My
product was damaged in transit
If your product is visibly damaged on arrival we would ask you to sign the
delivery note from our courier stating any damage. Then we would ask you to
advise us of the damage immediately using our Returns Form and then await further
contact from us with a RMA number.
Once you have received a RMA number from us, please re-package the product
in the original packaging and in appropriate outer packaging to ensure no
further damage results in transit, making sure to include all of the supplied
accessories, documentation and also any promotional or free items which were
included with the purchase of the product.
We will arrange for the damaged item to be collected from you, at your
convenience and at our cost, and we will issue a full refund of the cost of
your order via your initial payment method.
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The
product is unsuitable for me
Under the Distance Selling Regulations we will accept the product back from
you if you find it unsuitable for whatever reason, other than a fault, it has
not been used and is complete and returned 'as new'.
Please complete our Returns Form stating your reason for
return and then await further contact from us with a RMA number. Once you have
received a RMA number from us, please re-package the product in the original
packaging and in appropriate outer packaging to ensure no further damage
results in transit, making sure to include all of the supplied accessories,
documentation and also any promotional or free items which were included with
the purchase of the product.
At your expense, please send the product to us at the postal address found
on our Contact Us page. We strongly
recommend that you make use of a recorded and insured postal service.
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My
product has developed a fault, what should I do?
Firstly we would ask that you consult the manufacturers instruction manual,
provided with your purchase, to ensure that you have correctly identified the
fault as such and not simply a user error.
You may wish to refer to the Helpline for the Manufacturer of your product
for further clarification. We have provided you with website links to many of
the major manufacturers at the bottom of our Contact Us
page.
Once you have confirmed the problem you are experiencing is a genuine fault
we would ask you to consider when your product developed the fault and how long
it has been since you took receipt of the product from us?
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Will
you repair the product yourselves?
Bluebat do not operate an in-house repair facility. We return any faulty
products to the specific manufacturer and communicate their response to you.
This method of dealing with the warranty claim invariably delays the return of
your repaired product to you and can take up to 6 weeks!
In most cases Manufacturers will provide a complete on-site service to deal
with warranty claims from the general public. Dealing with your claim in this
way will not affect your legal rights and can reduce the time in which it takes
to return your item to you by half!
You may wish to refer to the Helpline for the Manufacturer of your product
for further clarification. We have provided you with website links to many of the
major manufacturers at the bottom of our Contact Us
page.
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How
long will it take to carry out any repairs?
The process can take up to 6 weeks for us to take receipt of the faulty
product from you, forward it to the manufacturer for repair, receive it back
from them once repaired and return it you.
In most cases Manufacturers will provide a complete on-site service to deal
with warranty claims from the general public. Dealing with your claim in this
way will not affect your legal rights and can reduce the time in which it takes
to return your item to you by half! We have provided you with website links to
many of the major manufacturers at the bottom of our Contact Us
page.
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I
need my product repaired urgently!
Your warranty claim can be resolved much quicker if you can deal with the
manufacturer directly. Dealing with your claim in this way will not affect your
legal rights and can reduce the time in which it takes to return your item to
you by half! We have provided you with website links to many of the major
manufacturers at the bottom of our Contact Us
page.
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Will
you replace my product with a new one?
Depending upon the length of time elapsed since your purchase you may
receive a brand new, replacement product, or the item may be repaired or
replaced with an identical repaired item.
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What
if my product is not repairable?
Where your faulty product is beyond economic repair you may be entitled to a
brand new replacement or the item may be replaced with an identical repaired
item. Where no alternative can be found and the model has since been
discontinued, the manufacturer has the right to supply you with a current
product within their range which has a similar level of technical specification
and functionality.
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Who
are Bluebat?
Bluebat is a wholly owned subsidiary of a major UK Company
dominant, since they were founded in 1983, in providing an ever expanding range
of IT related products to thousands upon thousands of satisfied customers.
As an Internet retailer we are acutely
aware of the issues which customers may face when purchasing goods and services
online. This is why it is always our aim to provide our customers with all of
the information they will need to enable them to select the correct product to
satisfy their needs, and also to be confident in the service they should expect
from us in fulfilling their order and any subsequent after-sales care. Our
mission is always To Help Customers To Help Themselves!
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What
can I buy from Bluebat?
As an online reseller of brand name technology products,
Bluebat sell a huge range of PC related products, including notebooks and
desktop computers, peripherals, components, printing, networking, storage and
more, plus consumer electronics goods including products from the audio,
vision, navigation, gaming and gadget categories.
We are able to offer a huge choice of almost 10,000 quality,
branded products on our website due to our long established relationships with
the leading vendors within the industry.
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How
can I contact you?
At Bluebat we believe that we have created a website containing all of the
information which you would ever need to make a purchase, or answer any query
you may have about our service. However, if you still cant find the
information you need we would ask you to consider whether your query relates to
a product or relates to our service?
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